Support
Email support@quietpenguin.com. A real person reads every message, and we aim to reply within one working day (Irish time).
To help us help you, include
- Your store's Shopify address (e.g. example.myshopify.com).
- Which app you're asking about.
- For a specific order, its order number (e.g. #1005).
Please don't send your customers' personal details or your API keys. We'll never ask for them.
Missing Orders: common questions
I got an alert. What do I do?
Check the order in Starshipit. If it isn't there, fix whatever stopped it (the alert suggests where to look), then use Starshipit's Import Now. Reconnecting the integration alone won't bring back an order that was missed.
Why didn't I get an alert for an order?
Either it reached Starshipit, or it's one Starshipit isn't meant to have under the rules you set (for example local pickup or an ignored tag), or the app couldn't get a clear answer and is still checking. It only emails when it's sure.
How do I stop the weekly email?
Untick the weekly all-clear in the app's settings in Shopify.
How do I cancel?
Uninstall the app from your Shopify admin. Billing stops, your Starshipit keys are deleted straight away, and everything else 48 hours later.